ABOUT SJ FRAMEWORKS

What types of companies do you serve?

SJ Frameworks is the best fit with small to midsize companies that understand the value of a professionally designed and written website that is strategically positioned to sell their company. For a list of industries that SJ Frameworks is ideal for, click here.

How long have you been in business?

SJ Frameworks is a division of smith&jones, a marketing, advertising and interactive agency that has been in business since 1995.

Does SJ Frameworks offer other services besides web design?

Yes, we offer:
  • Logo design
  • Hosting
  • Domain names
  • Ongoing maintenance plans, analytics, and SEO packages

Our parent company, smith&jones, is a full-service marketing, advertising and interactive firm that specializes in fully integrated strategic marketing programs for a wide range of clients in many industries. If you are in need of these higher-level services, click here.

What if I want more features on my website?

SJ Frameworks can provide additional features such as a blog, slideshows, and Flash headers. We offer many "add-ons" that fit well with our basic SJ Frameworks packages. For companies that need custom-built programming and/or higher-level technical requirements than SJ Frameworks provides, contact our parent company smith&jones.

Where are you located and can you work with companies in any location?

We are located in the heart of New England in Sturbridge, MA, but our clients are from all over the U.S. and Canada. The SJ Frameworks process is done completely over the internet. Your website will be posted online on our "backstage" prior to launching for your review and approval.

How do I communicate with SJ Frameworks?

To keep our costs low and our process streamlined, all of our communications take place via email. If you purchase your URL and hosting with us, there is 24/7 technical service available at 480-624-2500. At the launch of the website, you will be provided with a short, user-friendly guide for your website.

ABOUT MY WEBSITE

How long will it take to get my website up and running?

Much of the SJ Frameworks process is dependent on client input and approvals, so that answer has a lot to do with you. The sooner you can make decisions and fill out the content questionnaires, the sooner your site will get up. The average time for a 5-page site is 4-6 weeks.

What is my role in the process?

At SJ Frameworks, we want to build a unique, professional and cost-effective website for your business. To do that, most of the communication and work is conducted via email and through online content questionnaires. Refer to the how? section of our website to see our process in more detail.

Will I have email with my new site?

Yes, most hosting plans come standard with a specified number of email addresses and your hosting company should be able to assist in the set up. If you purchase your hosting through SJ Frameworks, we will supply you with instructions on setting up your email. Also, as an add-on, you can choose to have us setup up to 5 new email addresses for you.

What if I want to manage some or all of the content on my website once it's live?

Not a problem. We build all of our sites to be compatible with popular web-editing software Adobe Contribute. This software typically costs $199 and must be purchased by you and installed on your computer. We have Contribute implementation and training package available as an add-on to make learning how to update your site on your own easy.

What if I don't have a logo?

We will either set your company name in an appropriate typeface, or you can hire SJ Frameworks to produce a custom logo as an add-on. We offer a special logo rate for SJ Frameworks customers.

Who will write the content for my website?

The content for your website will be developed by our team of professional copywriters. The copy will be derived from the information you provide to us in the content questionnaires.

Do I have to host my website with you?

No, unlike other companies, we don't make hosting with us mandatory. However, we do offer easy and competitive hosting packages and domain names with online management and 24-hour technical support. Visit SJFrameworksHosting.com to get started. If you've set up your hosting with another company, we will need your domain name and the account's user name and password to create your SJ Frameworks website.

Will my site get a good listing on search engines?

Every SJ Frameworks site is built with basic SEO (search engine optimization) considerations in place. We include such things as meta keywords, meta descriptions, page titles, text-based navigation, and headline and image tags. All of this is done in conjunction with the development of your website copy to ensure consistency and provide your site with the basic tools required to fare well on search engine listings. Although we do prepare your website to be received well by the major search engines, successful SEO is a culmination of many factors. Individual results will vary. As an add-on, we offer monthly or quarterly SEO packages that will continuously monitor and help keep your website search engine optimized. You will be provided with options post-launch.

BILLING

What is your billing policy?

50% of the agreed upon estimate is required before we start, and the remaining balance prior to the site going live. We offer this payment plan to help make the website you want more affordable. In the event that your project is in progress for more than 60 days, cancelled, or put on hold, work to date will be billed. Certain restrictions do apply and payments plans are not available on web hosting or SEO.

What types of payments do you take?

You may send in a check or send funds by PayPal for the design of your website. Also, to obtain your URL and for all hosting packages, we take all major credit cards. Checks are to be made out to "smith&jones," the SJ Frameworks' parent company.

Are your web design costs one time?

Yes, there is just a one-time cost for the initial building, writing and design of your website. Hosting packages and domain name fees are an ongoing fee as long as your website is live. Any updates or changes to your site after launching live will be additional.